梅田彩佳 って冬を感じさせますよね。

聞いた話によると、女優の北川景子さんと芦田愛菜ちゃんが兄妹役で声の共演をするらしいですね。なんかあんまりイメージがわかないけど、けっこう相性ぴったりの様子らしいのね。もし姉なら気が合うと思う女優さんて誰だろう。
レオナルド・ダ・ヴィンチの誕生日の4月15日は「ヘリコプターの日」とも言うそうですよ。レオナルド・ダ・ヴィンチがヘリコプターの原理を考えたことに因んでのことみたいです。それにしても今から何百年も前に、そんなことを考えていたとは、ホントに信じられません。
朝起きて雨が降っていると洗濯物を何処に干すのかを悩むんです。子供がいると洗濯物って多いでしょ。
スフィンクスの謎. ギザ台地にある大きなスフィンクスは、実は、背後にあるピラミッドより 、はるか昔に作られたものだ…、そんなウワサが流れ出して、けっこう経つ。 何故なのか ？ そこらへんの流れを、自分なりにまとめてみる。
重曹とお酢を使った、鍋の焦げ付きの簡単な落とし方は焦げ付いた鍋に水500ccとお酢を大さじ2杯を入れ 30分〜1時間位浸けておく。大さじ2杯の重曹を入れて火にかける。沸騰して重曹がシュワシュワと泡立ってきたら、 木ベラでこすれば焦げ付きは綺麗に落とせます。ゴシゴシしないで焦げが落とせるのね。
まだまだこれからの情報です。
ところで、本籍が免許証から隠された今、日本国籍をどうやって証明するのですか？
何でこんなこと思い出したんだろ。
離れて暮らしている場合は、ぜひ、連絡をとってみましょう。また、対人運のいい日。明るい笑顔とフレンドリーな表情を意識して公の場に出ることによって、チャンスはぐっと近づいてきます。疲れている時でも、笑顔を意識してください。盛り上げ役にも向いている日なので、幹事役や司会を引き受けると、その場をうまく盛り上げることができ、周囲からも感謝されそうです。

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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support...

Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service
to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support
outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local
talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms
out its frontline operations to contractors?
What Is Customer Support Outsourcing?



By now, the best customer service companies should know the value of customer support and why
it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they
are the group that comes into direct contact with clients.


The main goal of customer support is to keep customers happy by attending
to their needs and responding to their questions.

However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team
managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that they can’t do everything
themselves. Non-core competencies such as customer service can benefit from outsourcing.

Turning the service over to competent experts lets companies benefit from a bigger source of talent
from all over the world. At the same time, companies that outsource customer
support enjoy reduced payroll without sacrificing service quality.

Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers,
leaders can instead turn to scaling the business.

Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture,
they’ll need to partner with the best service companies that know what they’re doing.

Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting
their voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.


A pleasant customer experience will almost always
lead to longer retention and a significantly higher
customer lifetime value (CLV). This isn’t to say a stellar customer experience
is only possible through outsourcing. Rather, the chances of
improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great
way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies


We’ve narrowed down the list of companies with great
customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each
outsourcing company.
1. Helpware



Helpware started in 2015 with the initial goal of
providing support to startup companies. Over the years,
the company has grown big and is confident enough to provide both enterprise and small business
customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support
areas. This includes Omnichannel Customer Support, Technical
& IT Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents,
in-house training, and equipment to help its clients boost their productivity from day one.

Now it’s one of the top customer service companies in the US
and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s
growth.
Offers turn-key solutions, so you don’t have to look for either option separately.

Helpware’s focused on developing its people and their skills and it pays off handsomely,
especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.

2. Sykes



U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was
one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

Sykes is one of the top 10 service companies and leading service providers of
demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.

At the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.

The company is well-versed in matters concerning data
privacy. Specifically, Sykes follows various privacy guidelines,
including HIPAA compliance and Payment Card Industry (PCI) data security certification.


3. Ascensos





Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to
change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer
experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey,
and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences
aren’t as pronounced as operations in Asia and South America.

Companies that outsource customer service to Ascensos
value the fact that it supports diversity and inclusivity among staff
while focusing on promoting happiness as a key asset among its workforce.

Although there aren’t any published pricing rates, instead, Ascensos will
individually respond to requests for quotes,
the prices of this outsourcing customer service company are more than affordable.

4. Teleperformance



With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer
support. It also offers back-office services such as finance and accounting,
collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80
countries and employs more than 330,000 agents speaking over 265
languages and deservedly belongs to a league of good customer
service companies. You won’t find it difficult to get support in the language and location you require.

Clients also appreciate the company’s expertise in providing omnichannel solutions.

5. VXI


VXI Global Solutions is one of those outsourcing agencies that offer customer
care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel
and multilingual support, software development, CX innovation,
quality assurance (QA), and infrastructure outsourcing. VXI employs more than 35,
000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX) pain points and take their
customer service systems to the next level. Like any modern BPO, VXI
employs omnichannel support services to enhance communication coverage
for clients. Also, VXI provides additional analytics and insights generation services so
clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.


VXI displays an uncanny ability to scale up or down to
fit its client’s capabilities.
6. InfluX


In its quest to build the world’s first remote-only
CX team, InfluX managed to recruit employees from more
than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s
vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for
a better customer experience.
Having employees in every time zone solves the common offshore problem
of mismatched time schedules between clients and outsourcing companies.

Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

7. Skycom


Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple
industries. Skycom also offers a full range of services,
including business process outsourcing, telemarketing and sales, customer support,
and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to
35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.

Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail,
and telecommunications.
8. Integra


Integra’s differentiator is its focus on training its workforce in customer psychology.

This means company-provided support agents
are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the
customer into a more positive mindset. Starting with
four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries. It handles customer service duties over the phone,
email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.

Sales psychology is also an incredible asset to have
if you work in a customer support outsourcing company.
9. Telus


Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the world.

This is one of the Canadian top IT outsourcing companies that provide IT services
and multilingual customer service to industries such as
technology, media, communications, eCommerce,
financial technology, travel, hospitality, automotive, healthcare, and games.

Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.


Telus is famous among IT services outsourcing companies for organizing an annual
charitable initiative called “Telus Days of Giving.” In particular, the company taps
225,000 volunteers from its offices to complete various service projects across its many host countries.

10. Arise


Arise is a 25-year-old United States-based company
that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United
Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to
provide the needed customer service experiences. In addition, the Arise Platform
helps companies lower expenses. As a result, Arise clients report
an average 25% reduction in contact center service total costs, which
is why clients want to outsource customer service small business really needs.

Pros:
Arise deploys a tiered security approach in its
communications with clients. This ensures they preserve the
confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as
HIPAA, CCPA, and others.
Arise also focuses its employment on local talent,
hiring residents of the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.

Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support
outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our
list might command a pricing structure higher than what your budget holds.

In addition, consider your company’s specific
requirements and areas for improvement. Do you need a customer support team focused on CX?

Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer
service. These largest outsourcing companies not
only supply the best talent, but also the best equipment
and training to prepare them.
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